FREquently asked questions
Q: What type of suspensions do you handle?
A: We work with all suspension types (Policy Violations, Performance Suspensions, Trademark/Copyright infringement, Inauthentic Items, linked accounts, fraudulent/hacked accounts, blocked ASINS, restricted products, amazon prime suspensions, etc...).
Q: How long does it take to get reinstated?
A: This depends on the severity and complexity of your situation. We will deliver your appeal in the allotted time of the package you purchase, after this, it is in Amazon's hands. It can take less than 24 hours or it could take longer.
Q: Can you still help me reinstate my account if the appeal button is gone?
A: Yes, we are able to escalate these issues to executive teams who will help reinstate your amazon seller account. This service is covered in your selected package.
Q: Can you help reinstate my account even after Amazon says "we have decided that you may longer sell on Amazon.com"?
A: Absolutely, however we have limited routes at this point. While it is more difficult, it can be done. Often sellers will give up at this point, but that is the last thing you should do.
Q: How much will it cost?
A: Pricing will depends on the package you select and how fast you would like your appeal to be delivered. You can find more information here.
Q: What can I do if I keep receiving that automated rejection email?
A: The best solution for this scenario is to hire a team of experts that have experience in developing successful appeals for clients. If your appeal and plan of action is not addressing the problem correctly, you could lose your case or even have your suspension become permanent.
Q: How do I pay?
A: You pay from our shop page and check out through our secure checkout system. We accept all major credit cards and debit cards (Powered by PayPal).
Q: What is your money back guarantee policy?
A: Due to the nature of our business and the fact that Amazon has the final say in all decisions, we cannot offer a money back guarantee except for extreme cases. We absolutely believe we can help any type of appeal, but we cannot guarantee the decision made by Amazon. Once you purchase a package we will continue to work with you FREE of charge until all routes have been exhausted. If your account is not reinstated, we will work with you to explore your options and give you some expert advice and secrets on how to proceed with selling on Amazon.